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Delivery times and opening hours
We offer a next day service, subject to stock, for all orders received before 12pm. Courtesy of our partner, TNT, we offer a full Track and Trace facility and express national delivery service within mainland UK.
Local deliveries will be carried out by our own uniformed, professional and courteous drivers in our easily recognisable branded vehicles.
Next day delivery is free on all orders over £75. For orders under £75 a £10 delivery charge will be added. Certain postcodes (Scottish Highlands and Islands, for example) will be subject to additional shipping charges, please contact us for details.
We can also manage your monthly standing orders, taking the process of ordering your cleaning products out of your hands, giving you the time to do your job.
WE ARE OPEN MONDAY - FRIDAY 8am - 5pm
Site surveys and dispenser fitting
We can carry out specific site surveys to assist you with best cleaning practice. This includes the correct positioning and actual fitting of dispensers, through to general cleaning procedures tips and training, all carried out by our own staff.
Which product is best for the job? What are the most environmentally sensitive alternatives? How should the product be used for best effect? The full support of our supply partners is available to you and we can tailor our product training programmes specifically to your staff.
This is vital to any business and of paramount importance to us at Smith and Coburn. COSHH safety sheets are available to download as a PDF for every chemical product we stock. Simply click the COSHH link under each product to view composition, hazard and handling information.
In the unlikely event that you are unhappy with any items you have purchased from us, we will gladly exchange them or offer a full refund.
If the ordered item is faulty or damaged, please call our customer service team on 01763 262050 during office hours and we will arrange for a collection. A replacement product will be issued once we have received the faulty goods back.
If you decide that the product was not suitable or it was ordered in error, please return it to our office in a re-sellable condition and we will offer a full refund for the value of the goods on receipt. Please call our customer service team so we know to expect your goods back. Please note the cost of return postage will be at your expense unless the goods are faulty.
Please be aware that some items (bedding, mattresses and food and beverage items) are, for hygiene reasons, non-returnable.
If you wish to cancel an order, you may do so any time prior to your order being processed. We aim to process all orders on the same day as they are placed so please call our office promptly on 01763 262050.
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